Get In Touch

+977 9866426111

customercare@murarkey.com

Ward No.9, Battisputali, Kathmandu, Nepal

Frequently Asked Question!

How can I place orders from foreign country?

You can place order from foreign country through Murarkey’s website or mobile site.

Simply add products to your cart and insert your billing address of your residing country and insert shipping address of Nepal (we only deliver within Nepal).

We suggest you to pay online with Paypal for hassel free delivery of order to your loved ones.

How do I cancel an order?

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by contacting customer care or dropping email at customercare@murarkey.com

If you wish to cancel an order that has been shipped but has not yet been delivered, Kindly do not accept the delivery of the order.

In such cases, the order will be cancelled and the money will be refunded to you within 72 business hours, if you have paid online.

Once you have received the order we cannot cancel it.

Note: No cancellation fee is applied when you cancel your order.

How do I return an item purchased on Murarkey?

Return will be accepted within 5 business days of receiving the order, if the product delivered is defective or damaged. Although our shipments go through rigorous quality check processes before they leave our warehouse. So it is unlikely to happen.

Returns will not be accepted under the following conditions:

If request is initiated after 5 business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered
Defective products that are covered under Seller/Manufacturer’s warranty

To initiate return of any item, please drop us a email at customercare@murarkey.com or contact our support. Thank You.

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package at the selected date and time by you during checkout (Note: Same day delivery is not possible, please contact our customer care in case you need same day delivery). In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

We usually deliver orders within 3 days.

What measures does Murarkey take to ensure the quality of Murarkey products?

We at Murarkey are fully dedicated to our customers’ satisfaction. Rest assured that Murarkey products are genuine and authentic. We do not accept any grey market products. We only buy our inventory from the brand or authorized distributors of the brand

How do I top up my Murarkey Wallet?

You can top up your Murarkey Wallet by visiting Murarkey website or mobile site. Go to My Account→My Wallet→Wallet topup.

Enter Amount you wanna top up, than click on ADD button. You will be sent to checkout page, fill detail and select payment method (Note: Cash on delivery is not allowed for Wallet Topup). After you proceed to checkout you will be redirected to payment page. After successful payment, you can see your wallet balance at My Wallet.

Can I transfer my Murarkey Wallet balance?

No, you cannot transfer your balance. You can use your balance to shop or hire services.

Wallet Balance doesn’t expire. Your wallet balance has cashback amount, your topup amount and any other coupon cashback.

How does service at home works?

Explore website or chat with us to know about different services we provide. We offer services for woman, men and kids of any age.

Choose your services and add to your cart. You can select multiple services for multiple person.
During checkout, Select the time and date you’d like our professionals to arrive at your location. Than proceed to checkout. We will send all the required details to you.
Our professionals will call you, travel to your location and give you best services.
Grab a chair, pour yourself a drink, sit back and enjoy the services.

About Us

We Are Your Favourite Store.

At Murarkey, we pride ourselves in customer satisfaction. We ensure that our deliverable maintain our company mantra because we know the importance of your overall look. To maintain this customer dedication, our team seeks out new trends and techniques to enhance your experience.

We are an online service provider. Murarkey is Trade Mark owned by Crimson Bay Business Solution Pvt. Ltd a company incorporated under the Sub-section (1) of Section 5 of the Companies Act, 2006 with its registered office at ward no 9, Battisputali, Kathmandu.